Shipping policy
Processing Time
All orders are processed within 1–3 business days. During peak periods or new drops, please allow up to 5 business days.
Shipping Time
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Domestic (Australia): 2–6 business days
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International: 7–15 business days (varies by location)
Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight.
Tracking
You’ll receive a tracking number via email once your order has been dispatched.
Returns & Exchanges Policy
Returns
We accept returns within 14 days of delivery for unused, unwashed items in their original condition. Tags must be intact.
Exchanges
Exchanges are accepted within 14 days for sizing issues or defective items. Please contact us first to arrange the process.
How to Return
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Email us at hello@actvestudios.com with your order number and reason.
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We’ll provide return instructions.
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Once received and inspected, you’ll be refunded or sent your exchange.
Important Notes
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Shipping costs are non-refundable.
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Customers are responsible for return shipping unless the item is faulty.