Refund policy

Returns & Refunds

At ACTVE STUDIOS, we want you to be confident in your purchase. If something isn't quite right, please review our returns policy below.

Change of Mind & Sizing

We accept returns for change of mind or incorrect sizing within 14 days of delivery.

To be eligible for a return, your item must be:

Unworn and unused
Unwashed
In its original condition
Free from marks, stains, odours, deodorant, fake tan, pet hair or other signs of wear
Returned with all original tags attached

Items that do not meet these conditions may not be accepted.

Customers are responsible for return shipping costs for change-of-mind and sizing returns.

We recommend checking our size guide carefully before placing your order.

Refunds

Once your return has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to your original payment method.

Original shipping charges are non-refundable for change-of-mind returns.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Exchanges

If you need a different size, please contact us as soon as possible.

Exchanges are subject to stock availability. If your preferred size is unavailable, we may offer a refund or store credit instead.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and clear photos showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Where an item is confirmed to have a fault, ACTVE STUDIOS will reimburse reasonable return shipping costs where required under Australian Consumer Law.

Sale Items

Sale items may be returned for change of mind only where specifically permitted at the time of purchase.

This does not affect your rights under the Australian Consumer Law where an item is faulty, defective, unsafe or otherwise fails to meet a consumer guarantee.

How to Start a Return

To request a return, please contact ACTVE STUDIOS through the contact details provided on our website.

Please include:

Your full name
Order number
Item(s) you wish to return
Reason for the return

Please do not send a return until your return request has been approved and return instructions have been provided.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.